Maylor, Harvey: Beyond the Gantt chart – Project management moving on; in: European Managment Journal, Vol. 19 (2001), No. 1, pp. 92-100.
http://dx.doi.org/10.1016/S0263-2373(00)00074-8
Maylor argues that project management practice and research [which he analyses by it’s standard texts and bodies of knowledge] are stuck in a large-scale engineering mind set. He uses the advances in operations to show that knowledge in the project management realm is lacking behind. Maylor covers several key areas and challenges typical project management assumptions:
- Project definition – projects are not a one-off effort; project managers need to be viewed as integrators of theories and knowledge and not as managers of plans
- Manufacturing vs. Service – project management has no answer on the intangibility of service projects, thus expectation management and customer orientation are under represented; a SERVQUAL like paradigm change is needed
- Project Management – the predominant focus on management activities and planning systems dilutes the importance of execution
- Planning Process – Planning is somehow synonymous with network diagrams, freezes and baselines; Maylor encourages to make planning more visible, adopting lean tools from operations such as whiteboards and post-its
- Conformance vs. Performance – Project management currently focuses on the conformance with budget, scope, and cost baselines; as operations did with TQM project should focus on delivering as soon as possible and as cheap as possible the maximal customer delight
- Role of Strategy – Maylor cites Deming’s famous „defects are caused by the system“, to outline how argues that projects should not only be reactions to a company’s strategy but they need to contribute to and form part of the organisation’s strategy
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Maylor Harvey: Beyond the Gantt chart – Project management moving on; in: European Managment Journal […]…
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