Sutterfield, J. S. Friday-Stroud, S. S. Shivers-Blackwell, S. L.: A Case Study of Project and Stakeholder Management Failures – Lessons Learned; in: Journal of Project Management, Vol. 37 (2006), No. 5, pp. 26-35.
Sutterfield et al. describe a framework for managing the project’s stakeholders from the perspective of the project manager. Their framework includes the following 9 steps
- Identify project vision and mission
- Conduct project SWOT analysis
- Identify the stakeholders and their goals
- Identify selection criteria for strategies on how to manage the stakeholders and identify alternative strategies to manage the stakeholders
- Select PSM strategy for each stakeholder (PSM in this case is neither project safety management, nor procurement strategy management, but rather project stakeholder management)
- Acquire and allocate resources to manage stakeholders
- Implement the selected PSM strategies
- Evaluate the implemented PSM strategies
- Seek and incorporate continuous feedback