Projects + Management = Project-Management

Thomas, Graeme; Fernández, Walter: Success in IT projects – A matter of definition?; in: International Journal of Project Management, in press (2008).
http://dx.doi.org/10.1016/j.ijproman.2008.06.003

A lot of IT projects are not successful. One of the problems seems to be that success is a tricky concept. The GAO considers (IT) projects as challenged if they are about to exceed their budget and/or schedule by 10%. As such most projects fail.

Several best practice studies have pointed out that agreeing on success criteria is better down upfront, they should be consistently measured, which includes a proper baseline, and their measurement results must be used.

Thomas & Fernández collect examples for IT project success criteria in three broad categories: project management, technical, and business criteria.

Project Management Criteria

• On-time
• On-budget
• Sponsor satisfaction
• Steering group satisfaction
• Project team satisfaction
• Customer/user satisfaction
• Stakeholder satisfaction

Technical Criteria

• Customer satisfaction
• Stakeholder satisfaction
• System implementation
• Meeting requirements
• System quality
• System use

Business Criteria

• Business continuity
• Meeting business objectives
• Delivery of benefits

This entry was posted on Donnerstag, Oktober 9th, 2008 at 19:14 and is filed under Failed Projects, IT Project, Success Criteria. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.