Lehtonen, Päivi; Martinsuo, Miia: Integrating the change program with the parent organization; in: International Journal of Project Management, Vol. 27 (2009), No. 2, pp. 154-165.
http://dx.doi.org/10.1016/j.ijproman.2008.09.002
Lehtonen & Martinsuo analyse the boundary spanning activities of change programmes. They find five different types of organisational integration – internal integration 1a) in the programme, 1b) in the organisation; external integration 2a) in the organisation, 2b) in the programme, and 3) between programme and parent organisation.
Furthermore they identify mechanisms of integration on these various levels. These mechanisms are
Mechanism of integration | |
Structure & Control | Steering groups, responsibility of line managers |
Goal & content link | Programme is part of larger strategic change initiative |
People links | Cross-functional core team, part-time team members who stay in local departments |
Scheduling & Planning links | Planning, project management, budgeting, reporting |
Isolation | Abandon standard corporate steering group, split between HQ and branch roll-out |
Among most common are four types of boundary spanning activities – (1) Information Scout, (2) Ambassador, (3) Boundary Shaping, and (4) Isolation. Firstly, information scouting is done via workshops, interviews, questionnaire, data requests &c. Secondly, the project ambassador presents the programme in internal forums, focuses on quick wins and show cases them, publishes about the project in HR magazines &c. Thirdly, the boundary shaping is done by negotiations of scope and resources, and by defining responsibilities. Fourthly, isolation typically takes place through withholding information, establishing a separate work/team/programme culture, planning inside; basically by gate keeping and blocking.